CHANGEOVER CABLE TV

THIS WILL CHANGE FOR ALL CABLE TV USERS FROM JULY 1:

Your cable TV connection is currently still provided as part of your tenancy agreement with Velero and billed via the service charges.

However, due to the amendment of the Telecommunications Act (TKG) by the Federal Government, this fee allocation will be abolished and your previous TV supply via your landlord Velero will automatically end on 30.06.2024.

To avoid an interruption to your TV supply, you must conclude your own cable TV contract in good time in July 2024 (contracts for Internet connections are not affected).

You are completely free to choose your provider.

Please contact your local TV provider or the Internet to find out about a provider of cable TV products or contact your current provider.

You can find more information in our FAQs.

However, to make the transition easier for you, we have negotiated with your current provider and can provide you with the following conditions and contacts:

Provider 1 Provider 2 Provider 3

If you have any further questions or require assistance, please do not hesitate to contact us on the usual service numbers.

RENTAL SERVICE:

WE TAKE CARE OF YOUR HOME

Our responsibility goes beyond property management; it includes enhancing and revitalizing your home. That’s why we provide a comprehensive home service – and help you with important information. Please contact us directly using the form. We will take care of your request.

Your contact options:

On-site services

Central emergency services

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      CONTACTS:

      GENERAL SERVICE INFORMATION FOR YOUR RESIDENCE

      Who ensures the heating is working? Who takes care of the tenants’ concerns? And who changes the light bulb in the hallway? Here you will find the key contacts for your address.

        RENTER PORTAL:

        WHAT YOU SHOULD KNOW AT A GLANCE

        Advisor

        Conserving resources, living together or saving money in everyday life: you can find valuable tips in our guide.

        Guidelines

        From house rules to contract rules: Our guidelines provide you with important information at a glance.

        Forms

        Whether checklist or protocol: our forms help you to deal with your concerns quickly and easily.

        IN CASE OF EMERGENCY:

        CENTRAL EMERGENCY SERVICES

        Do not hesitate to call the official emergency numbers in case of danger!

        Police: 110

        Rescue service and fire department: 112

        Medical helpline: 116117

        FAQ

        We understand what concerns our tenants – and have compiled the answers to the most common questions for you here

        To the FAQ

        OFFICES:

        ALWAYS NEARBY

        In the regions where we rent out apartments, you can also meet us personally in one of our administrative or tenant offices.
        And to make sure we have time for you,

        Please call us beforehand!

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